SUPPORT SERVICES
Looking for a fully managed support service that can take care of an issue in one call?
We have spoken to many organisations who feel let down by their support providers. There are many different reasons given but one that seems to be most common is that the service is no longer how it was. At Microcom IT we are very consistent with our support services, not only do we fix the issue but we ensure that the client is happy with the resolution. We have ensured that there are systems in place that monitor the case resolution timeline and escalate accordingly. It is our goal to remain on target for all SLA’s with our clients.
QUICK RESOLOUTION
With any other support company you would most likely sign up for a support agreement and they assist as and when your system has gone down and bring it back up. This is where we are different. When you sign up with us we go that little bit extra. Additionally we ensure:
- All site documentation is compiled
- Regular site visits for maintenance
- No call-out charges
- Dedicated Client Relationship Manager
Discover…
A managed support services provider that goes that little bit further.
Contact: 0845 557 6123
Division: Managed Services